At Ideal Infra & Engineering, we value our customers and strive to maintain complete transparency in all our business dealings.
All orders for tools, equipment, or rental services are processed after confirmation and advance payment. Once confirmed, our team begins the manufacturing or allocation process immediately.
Orders once confirmed cannot be cancelled after processing has started.
In case of a genuine mistake (such as duplicate order or wrong entry), please contact us within 24 hours of placing the order at support@idealinfra.info
or call us at +91-8424062018 / +91-7007182230.
Cancellation requests will be reviewed and approved only if production or dispatch has not started.
Refunds (if applicable) will be processed only in genuine cases where advance payment was received, but service or product could not be delivered due to unforeseen technical or logistic reasons.
Approved refunds will be processed within 7–10 business days to the original payment method.
No refund will be applicable once the product or equipment has been dispatched or service has been initiated.
For any queries related to your order, cancellation, or refund, please contact us:
📧 support@idealinfra.info
📞 +91-8424062018 / +91-7007182230
🌐 www.idealinfra.info
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